In pursuit of Operational Excellence, we do two things significantly different than other companies: we manage our business and operational processes systematically and invest in developing the right culture. Operational Excellence for us manifests itself through integrated performance across revenue, cost, and risk. It focuses on meeting customer expectations through continuous improvement of the operational processes and the culture of the organization. Our goal is to develop one single, integrated enterprise-level management system with an ideal flow. We describe the second component, namely a culture of Operational Discipline, as doing the right thing, the right way, every time. Our organizational culture is founded on a set of guiding principles that prioritize integrity, curiosity, knowledge, problem-solving, daily improvement, teamwork, and a process-driven approach. These principles form the cornerstone of our culture and guide our actions and decision-making processes. Achieving Operational Excellence requires dedication, patience, and a deep understanding of continuous improvement. To successfully attain this goal, our organization has implemented efficient strategies and approaches that have improved our business and processes in several key areas. We have aligned our strategy and culture, harmonized work with our objectives, enhanced the performance of our decision-making, and recognized the differing values of our customer base. These efforts have allowed us to consistently improve our performance metrics and maintain very sustainable growth.